Most reviews focus on staffing problems: rudeness, disinterest, and poor manners dominate complaints, with multiple accounts of customers being ignored or served out of order. A handful of reviewers praise fast service and individual staff members (Izzati, Siti) for friendliness, and drinks like the Royale Mangold Pomelo Smoothie drew compliments for taste and speed.
The location shifted to the second floor (S-17) during the review period. Drink quality varies, from well-executed orders to wrong items or missing components like passion seeds. Their Thursday 3-6PM second-cup promo costs RM1.10, yet service inconsistency-whether from understaffing or staff attitude-appears to be the core issue pulling the rating down.
Most visits deliver solid char siew rice and noodle dishes with a warm welcome, though a few recent trips have hit rough patches. Some reviewers report longer waits, quality swings in noodle texture, and portions that feel smaller than opening-day generosity, which has shaken confidence in the value.
Limited review history across eight years makes a clear picture hard to draw. The two ratings hint at a casual spot for fries and coffee in IOI Mall, though evidence of specialty coffee focus is thin.
Staff friendliness and affordable coffee draw regulars, but this IOI Mall outlet struggles with consistency. Order remarks get ignored on multiple visits unless a specific attentive team member is present, and tables and bins often go uncleaned during busy periods. Reviewers note the Mid Valley and Sunway branches handle orders better, suggesting a training issue specific to this location.
Last updated 2026-07-06
