
Tealive • IOI Mall Puchong
Most reviews focus on staffing problems: rudeness, disinterest, and poor manners dominate complaints, with multiple accounts of customers being ignored or served out of order. A handful of reviewers praise fast service and individual staff members (Izzati, Siti) for friendliness, and drinks like the Royale Mangold Pomelo Smoothie drew compliments for taste and speed. The location shifted to the second floor (S-17) during the review period. Drink quality varies, from well-executed orders to wrong items or missing components like passion seeds. Their Thursday 3-6PM second-cup promo costs RM1.10, yet service inconsistency-whether from understaffing or staff attitude-appears to be the core issue pulling the rating down.

