Staff friendliness and dessert quality draw regular visits, but slow service, 50-minute waits, and unclean restrooms frustrate many. The venue suits group hangouts and work sessions, though noise levels spike during peak hours. Hygiene lapses (kitchen staff coughing without masks, bathroom cleanliness) and uneven staff conduct undermine the pleasant ambiance.
Recent shift: Staff training and consistency appear to have declined recently. One long-time customer noted a "complete change in staff" and a "decline" in experience compared to previous visits. Service lapses and inconsistent conduct are cited in multiple recent reviews.
This cafe wins regulars over with genuinely warm staff, cakes that taste as good as they look (mostly), and a calm setting. Malaysian dishes like nasi lemak and rendang arrive in full portions, while the masala chai hits right. One reviewer noted cake design could use work, but price and overall care keep people coming back.
Staff warmth and a relaxed vibe draw regulars for coffee and quiet work sessions. The matcha latte and tiramisu latte earn specific praise, as does the general atmosphere. However, recent pasta dishes disappoint for quality and portion size, waits stretch to 15 minutes even when quiet, and service lapses leave orders undelivered. A friend would recommend this for drinks and study time, but warn against the current food menu. Staff member Raz stands out for friendliness. The cafe feels comfortable for weeknight visits with fewer crowds, though weekend bustle and kitchen inconsistency are real friction points.
Chizu delivers consistent quality across coffee, food, and study space. The signature cheesecake stands out, staff are attentive, and power outlets support laptop work well. A few mention saltiness in dishes and kitchen smell in afternoons, but most find the experience worth the premium pricing.
Last updated 2026-07-06
