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Kentang Cafe
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Specialty Coffee & Third Wave
Kopi Saigon Puchong Utama
Specialty Coffee & Third Wave
- Service
- Specialty Coffee & Third Wave
- Reviews
- 77
What recent reviews say
Kopi Saigon's coffee and matcha drinks can be excellent, but execution is wildly uneven. Customers who land a well-made beverage praise the flavour, yet many receive diluted, bitter, or completely wrong orders. Multiple visitors report staff rudeness, with one staff member refusing entry during a break shift with an angry tone. Hygiene red flags include black rubber debris in a frappe and changing taste profiles suggesting inconsistent ingredients or handling. Wait times stretch past 30 minutes, and opening hours posted online don't match actual availability, frustrating regulars who drive in only to find shuttered doors.
The specialty coffee potential here is genuine, but the business seems stretched between serving coffee and handling parcels (reviews mention staff prioritising package handling over drink orders). Staff training and quality control are critical failures undermining what could be a solid spot in the Puchong coffee scene.
Recent shift: Staff and quality control issues appear persistent and worsening; no sign of improvement in recent months despite customer complaints about rudeness, order accuracy, and hygiene.
Praised for
- delicious specialty drinks like matcha and coffee caramel
- Vietnamese-style strong coffee when prepared well
- friendly notes to customers
Watch-outs
- rude, dismissive staff attitude
- inconsistent drink quality and wrong orders
- hygiene concerns including foreign material in drinks
- long wait times and unreliable opening hours
great-coffeeslow-servicefriendly-stafflong-wait-times
Best for: coffee lovers who can afford inconsistency and poor service
Think twice if: avoid if you need reliable opening hours, consistent drink quality, or polite service; staff rudeness and hygiene issues are recurring themes
Strengths
- Vietnamese strong coffee when well-made
- signature matcha and coffee caramel drinks
- consistent flavour at other Saigon outlets
Worth knowing
- Staff seen smoking outside and turning away customers during breaks with angry tone
- Black rubber debris found in butterscotch frappe, raising blender contamination concerns
- Staff reported prioritising parcel handling over drink orders, leading to wrong orders
- Matcha and coffee taste changing over time, suggesting ingredient or preparation inconsistency
What reviews say by service
- Specialty Coffee & Third Wave
- Excellent when prepared correctly (strong, aromatic), but frequently diluted, bitter, or cold when it should be hot; inconsistency is the main frustration
How it compares
- Rated 4.1 against a 4.41 average across the 138 specialty coffee & third wave businesses listed here.
- Has more Google reviews than 39% of the businesses in this directory.
How we scored this
How We Score Star rating 45
Review volume 82
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0
Rating breakdown
5
56
4
4
3
1
2
2
1
14
Common questions
- Are opening hours reliable?
- No. Multiple reviews report the shop listed as open on the website but closed without notice. One customer arrived at 5:05 PM on a day shown as open and found iron shutters down.
- Can I order takeout after 7 PM?
- One review asks this; there is no clear answer in the inputs about after-hours takeout policy.
- What is the best drink to order here?
- Coffee caramel and matcha are mentioned repeatedly as worth trying when prepared well, though consistency is not guaranteed.
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Specialty Coffee & Third Wave