38 low data
Coffee Factory
1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Specialty Coffee & Third Wave
BMS Organics Setiawalk
Specialty Coffee & Third Wave
- Service
- Specialty Coffee & Third Wave
- Reviews
- 181
What recent reviews say
Staff consistently go out of their way to make diners feel welcome, especially Ally and Lily whose attentiveness gets mentioned across reviews. The vegetarian dishes, oat milk drinks, and fresh ingredients keep people returning even if they are not vegetarian.
Service crumbles during lunch rush, with wait times reaching 40 minutes to over an hour for just two customers. Some find the pricing steep for the portion, though the quality of ingredients and ability to buy organic products in-store offset this for many.
Praised for
- friendly and helpful staff
- fresh and delicious vegetarian food
- comfortable and peaceful environment
- generous portions
- good value for healthy ingredients
Watch-outs
- slow service during peak hours
- long wait times at lunch
- pricing perceived as high for portion size
friendly-staffcozy-ambiancefresh-pastriesslow-servicelong-wait-timesgood-value
Best for: Non-vegetarians seeking healthy lunch, office workers wanting peaceful dining space
Think twice if: You need quick service at lunch time or are budget-conscious; waits easily exceed 40 minutes during peak hours
Strengths
- Dedicated staff who build rapport with regulars
- Fresh vegetarian dishes appealing to meat-eaters too
- Organic products available to buy on-site
- Peaceful lunch environment for office workers
Worth knowing
- Staff member Ally mentioned repeatedly for friendly service across multiple reviews
- Staff member Lily praised for warm, attentive manner
- Reviewer noted cook uses pre-prepared food finished by microwave during peak times
- One reviewer waited 40 minutes with only 2 customers in store
What reviews say by service
- Specialty Coffee & Third Wave
- Oat milk drinks consistently praised as refreshing and delicious, with specific mention of 'Oat Story' brand oat milk
How it compares
- Rated 4.6 against a 4.41 average across the 138 specialty coffee & third wave businesses listed here.
- Has more Google reviews than 58% of the businesses in this directory.
How we scored this
How We Score Star rating 72
Review volume 98
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
150
4
15
3
5
2
4
1
7
Common questions
- Do I need to be vegetarian to eat here?
- No. Multiple non-vegetarian reviewers say they enjoy the food and return regularly for the health-focused dishes and peaceful environment.
- Can I buy organic products to take home?
- Yes. Reviewers mention being able to purchase healthy ingredients in-store, including organic plant-based milks, oils, and other products listed on their website.
- What is the wait time during lunch?
- Expect 40 minutes to over an hour during peak lunch hours, even with few customers present. Service improves outside peak times.
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Richiamo Coffee attracts regulars for its clean, quiet interior and decent espresso-based drinks, but struggles with uneven execution. Food arrives stale (mouldy cakes same day), undersized for the price, and staff often appear disengaged or dismissive of requests, undermining the premium positioning.
Specialty Coffee & Third WaveBrunch & All-Day Breakfast