Puchong Cafe
Menu

Big Apple Donuts & Coffee @ Lotus's Puchong

Updated 2026-07-06 · 2,108 reviewed · 171 listed · Scored from 109 Google reviews · How we rank ›

3.3(109) 48 composite score See reviews on Google ✓ Verified moderate
Bakery & Dessert Cafe
Big Apple Donuts & Coffee @ Lotus's Puchong
Price
moderate
Service
Bakery & Dessert Cafe
Reviews
109

What recent reviews say

Staff rudeness dominates complaints, with reviewers citing dismissive attitudes, poor communication, and unwillingness to help. Deeper concerns include uncovered donut displays attracting flies, order errors, extended wait times on online orders, and rigid payment policies. A handful mention donuts tasted good, but service failures overwhelm any positive food experience.

Praised for
  • tasty donuts
  • convenient takeaway option
Watch-outs
  • rude and dismissive staff
  • poor hygiene (uncovered donuts, flies)
  • order mix-ups and fulfillment issues
  • inconsistent availability and stock claims
  • slow online order preparation
  • payment method restrictions
slow-servicepoor-wifi
Think twice if: Avoid if you value attentive service or expect consistent stock. Hygiene concerns and long online order waits are deal-breakers for many.

Strengths

  • tasty donuts when items are available
  • halal-certified (per website claim)

Worth knowing

  • Uncovered display cases reported to attract flies onto donuts
  • Online orders taking over an hour (example: 12:42pm order, 2pm delivery)
  • Staff unable to explain box set purchasing rules clearly
  • Opening hours listed as 10am but staff sometimes not ready until 11:30am
  • No manager on-site during shifts

What reviews say by service

Bakery & Dessert Cafe
Donuts themselves praised as tasty, but hygiene and stock availability undermine experience.

How it compares

  • Rated 3.3 against a 4.43 average across the 49 bakery & dessert cafe businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

How we scored this

How We Score
Star rating 1
Review volume 89
Review recency 100
Review sentiment 26
Profile completeness 75
Verification 30

Rating breakdown

5
46
4
11
3
16
2
2
1
34

Common questions

Can I order online?
Yes, online orders are accepted, but reviewers report wait times of over an hour for preparation.
Do you accept card payments?
One reviewer noted cash-only payment at the time of their visit; payment methods may have changed, but confirm before visiting.
Request a quote

Similar cafes nearby

Bound Coffee
84

Bound Coffee

4.8(233)✓ Verified

Reviewers consistently praise Bound Coffee for its house-roasted specialty beans, carefully plated brunch (sourdough, pasta, rice bowls), and calm aesthetic. The owner's coffee expertise shines through in both drink flavour and decor choices, drawing groups and solo diners alike. Staff earn compliments for knowledge and care. Pricing sits reasonably for the quality and portion size, though a handful of reviewers found certain savoury dishes (curries, carbonara) underseasoned or heavy. One report of a stray hair flags minor operational lapses.

Pet-Friendly CafeSpecialty Coffee & Third WaveStudy & Laptop-Friendly
View profile
Luckee Cafe Bar
87

Luckee Cafe Bar

4.7(1174)✓ Verified

Reviewers consistently praise Luckee's welcoming, calm atmosphere and attentive service; the themed interior (Singer sewing machine tables) and pet-friendly outdoor seating draw repeat visits. Food quality is strong across Western and Asian dishes (Thai basil pasta noted often), pricing feels fair, and staff greet diners with welcome shots. One dish (Japanese curry) fell short of expectations, and a parent wished for a kids' playground. Overall, families and pet owners find the combination of good food, friendly service, and distinctive decor worth the trip to Pusat Bandar Puchong.

Pet-Friendly CafeStudy & Laptop-FriendlyBakery & Dessert Cafe
View profile
Tipsy Brew O'Coffee
75

Tipsy Brew O'Coffee

4.1(396)✓ Verified

Regulars and first-time visitors alike praise the coffee quality and homemade cakes, which draw steady traffic. Staff warmth and a calm vibe make it work for both quick lunches and longer stays, though food consistency and portion sizes occasionally disappoint.

Pet-Friendly CafeSpecialty Coffee & Third WaveStudy & Laptop-Friendly
View profile

Last updated 2026-07-06